BS
Boithatelo S
1 reviews | Active since Aug 2017
11 Feb 2018, 11:43
Account not updated
I paid for my contract phone R700 on 03/02/2018 at Southgate MTN, but still not updated. My PMT ********** and collections ref ********** 6 received after sending proof of payment. But still my account is not updated.
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MTN South Africa's replyOfficial
12 Feb 2018, 10:43Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment do not reflect as yet on the account, payment will only reflect on the account +-48 hours if you have used the correct reference number.
The request was picked up and sent to the banking department to allocate to the account, Reference Number: ***6.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 10:43
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment do not reflect as yet on the account, payment will only reflect on the account +-48 hours if you have used the correct reference number.
The request was picked up and sent to the banking department to allocate to the account, Reference Number: ***6.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,