Account not migrated correctly

I upgraded my contract on 17 November 2018, to date I have not been allocated the correct data.I was told that my account was not migrated correctly, and this needs to be corrected.

I have logged multiple calls, each so far was closed without a resolution. The last one which was closed was 1- ********** 5072 which was supposed to have been resolved by the provisioning department, they closed it as they could not assist.

The current one is 1- ********** 3447 which is supposed to actioned by the Networks department, I have had no response from this one. All the details are part of the query logged.

Please assist, the next query will be with ICASA.