Account not debited and AWOL call centre

Good day

Tried calling your call centre a million times, the voice operator states you working remotely but are they people working. I am not getting through to anyone.

I would like to know why my account is not being debited.

After Covid19 I do not want to hear about any arrears etc.

No Covid 19 relief break was communicated to me.

Also I tried the self service option and you guys are prompting m to provide my ID number and Banking details via email, unprofessional and what a risk to your clients. Thank you for wanting to exploit us to phishing. Email from MTN Good day Mr and Mrs. Petersen,

Thank you for your email.

Kindly confirm the below for us to process your request and for security reasons: -

· I.D Number:

· MTN Pin:

· Address:

· E-mail address/Work Telephone Number:

· Bank Name/ Type of account

We look forward to being of service to you.

Kind Regards, Lebogang Matladi MTN SA

Reference Number: ***

Please provide feedback via my cellphone number.