JP
Joshigan P

1 reviews | Active since Dec 2012

21 May 2015, 10:09

Account not credited

Hi regarding REQ:***<br> <br> Account B***<br> <br> I see that the account has been activated - thank you! but all my data from Jan 2015 to date has not been allocated? U disable my account which denied me access to my data, and now when u reconnect, u only provide me with the month and a month before worth of data. Please rectify ASAP, as this most definitely goes against our TCF regulations.<br> <br> Regarding the payment details that u have now LOST!, could you please have someone contact me regarding capturing new details, as I am not prepared to sit on the phone to your call centre and wait 20 minutes just to have to phone put down in my ear.<br> <br> Thanks<br> Josh <br> ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 09:53
Official
Hello Joshiganp,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that when the account is handed over to legal the allocation is forfeited.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***