BS
Buthelezi S
1 reviews | Active since Mar 2015
15 Mar 2015, 08:00
Account not closed
Hello Peter,<br> <br> please assist ,I had an account with MTN .The account was settled in 2014 in Bloed mall Pretoria for R2800 as the closing balance that was on the statement ,<br> the teller informed me that they will contact MTN H/O to close the account.but lately I get emails from the attorney that account was not closed and I still need to pay the account .this is very bad service and affecting my credit record ridiculously. <br> <br> Regards <br> S Buthelezi
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MTN South Africa's replyOfficial
18 Mar 2015, 19:25Hello Slindie Buthelez,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the payment received in January 2014 was R2550.00 which was a short payment. Also since there was no request for cancellation, your contract continued on a month to month basis.
Kindly respond to the email that was sent to you by providing us with a copy of the payment of R2 800.00 so that we can allocate the funds to your account and close the account.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the payment received in January 2014 was R2550.00 which was a short payment. Also since there was no request for cancellation, your contract continued on a month to month basis.
Kindly respond to the email that was sent to you by providing us with a copy of the payment of R2 800.00 so that we can allocate the funds to your account and close the account.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 19:25
Official
Hello Slindie Buthelez,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the payment received in January 2014 was R2550.00 which was a short payment. Also since there was no request for cancellation, your contract continued on a month to month basis.
Kindly respond to the email that was sent to you by providing us with a copy of the payment of R2 800.00 so that we can allocate the funds to your account and close the account.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the payment received in January 2014 was R2550.00 which was a short payment. Also since there was no request for cancellation, your contract continued on a month to month basis.
Kindly respond to the email that was sent to you by providing us with a copy of the payment of R2 800.00 so that we can allocate the funds to your account and close the account.
Regards
Veronica
REQ:***
Best regards,