GS
Gideon S
1 reviews | Active since May 2012
24 Apr 2015, 08:06
Account not cancelled despite confirmation
On 2015/01/28, I emailed MTN customer care, requesting that my data contract be cancelled (the 24 month period had already lapsed as well). I received confirmation on 2015/02/04 (reference number ***) from Xolani Mkhize at mtn retentions, that it will be cancelled on 2015/03/01.<br> <br> However, I am still receiving invoices (for march and april 2015) and there are still debit orders being deducted from my bank account for this data contract..<br> <br> I feel that I am literally being ****** at this stage, as I am not receiving any feedback from MTN.<br> <br> Regards<br> <br> Gideon Scholtz
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 May 2015, 11:16Hello gfs,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've now notified Xolani of the failed cancellation for the data number ending with 5763 and requested that he make contact with you, cancel the line and credit the account accordingly.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've now notified Xolani of the failed cancellation for the data number ending with 5763 and requested that he make contact with you, cancel the line and credit the account accordingly.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 May 2015, 11:16
Official
Hello gfs,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've now notified Xolani of the failed cancellation for the data number ending with 5763 and requested that he make contact with you, cancel the line and credit the account accordingly.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've now notified Xolani of the failed cancellation for the data number ending with 5763 and requested that he make contact with you, cancel the line and credit the account accordingly.
Once again we are truly sorry for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
