KM
Kovilan M

1 reviews | Active since Feb 2015

29 Jun 2015, 12:07

Account not billed on date and service unavailable

I am an M.T.N customer from the time Received my first cell phone at the age of 16, I have 3 contracts with M.T.N, they had not billed me on the date 20/04/2015, they was no notice and when trying to contact the call centre there is disruption from the strike which is not my problem, in the month of June two months I receive an sms stating that my account will be suspended due to not paying a bill. I have been trying to contact M.T.N from the first debit order and now I receive this message. M.T.N has breached the contract to provide a service to its customers by not even having a department to contact as service provider. it seems that the services are not on strike when money is not apparently received how convenient.<br> <br> I want my account reinstated as I will be Migrating to a better service provider that can actually offer a service.<br> <br> Very Irritated client.

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2015, 15:12
Official
Hello Kovi@187,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service.

Kindly be advised that the previous two debit orders were returned by your bank due to insufficient funds. Please follow this up with your bank.

We trust this clarifies any confusion.

Kind regards
Letumile
REQ:***