ACCOUNT NO A*** - SAMSUNG TAB 4 AND MODEM

Already 4 years a customer. Second month experiencing problems with my data bundles - according to contract 4 Gigs per month on modem for laptop and TAB with a credit limit of R518 p.m. Monthly payment is R355. I did not use all my airtime and Gigabyte. The TAB's simcard number does not even correspond with my ID no. It is now more than 3 weeks I am struggling to get a response. I did sent a letter to Mtn Customer Services as well as a copy to ICASA. Yesterday I went to the local office, but they could not help, waiting for a response from their Head office where they log a complaint. It really is a huge inconvenience and totally unacceptable as I am a paying customer with no service at all.<br> <br> If you could help, I will appreciate it very much.<br> <br> Thank you<br> <br> Antoinette Smit