1 reviews | Active since Nov 2013
Account N*** / ***
Good day<br> <br> I am very disappointed in the service that i have recieved today. Waiting almost 10min on the line just to find out the person cannot assist and wanted to transfer me again.<br> <br> The problem i have is that my account is R1805.84 this month compared to other months and i was told it was data i have used more than the 300mb i am allowed. When i was a Nashua mobile client i had them requested to block my account with the max call limit and data.<br> <br> I was told when the migration happend everything will be the same just to find out it is not the same and that my account does not have the limits as requested.<br> <br> I need this resolved because this was not a mistake from my side<br> <br> Regards<br> Bennie<br> ***
Thank you for raising your concerns with MTN.
We do understand your frustration and sincerely apologize for the inconvenience caused.
This matter has been escalated to our billing team to validate the charges, feedback will be provided to you.
Regards,
Ebbedene
REQ:***
Thank you for raising your concerns with MTN.
We do understand your frustration and sincerely apologize for the inconvenience caused.
This matter has been escalated to our billing team to validate the charges, feedback will be provided to you.
Regards,
Ebbedene
REQ:***
