ACCOUNT MTN ACC A*** NOT ACCOUNT A***

So here I go again, MTN still cannot assist me. Keep referring to an old acc # number of mine. I paid for 2 years, to a reference they gave me, and cannot give me a statement. Says account doesn't exist. I have proof of a letter advising me to pay towards an account A*** and now that I want a statement, I get told \number doesn't exist, please provide us with correct acc #\" I mailed MTN asking for a settlement balance, and I was told to stop paying, account closed, migrated to pre-paid. I need not pay anymore. When did this account close? Why is it deleted from the system, if I was still paying over R400 in November to this account. Where did my money go to? Where was it allocated to? I don't want to call 808, or customer care. They cannot help me. Legal department, ignores me. I want a statement or a refund. I am not getting answers, only accusations of wrong account number. Can someone in management contact me back. Someone from Legal Department. "