1 reviews | Active since Feb 2016
Account moved to legal department without notice
Hi Itumeleng<br> <br> ATT:REQ:*** <br> <br> I understand that I have to start paying for the new device. But it should have been Pro-rata. Every previous contracts I have I always pay pro-rata if I didn't have the product for the full month and we made sure by the consultant that it would be pro-rata. I can't pay R799 for something I only had for 10 days before the next billing.<br> <br> Please advise if this is true or not. But as far as I know December should have been Pro-rata, unless stated otherwise. And it is by chance they I knew that I was moved to legal<br> <br> And also could you explain why I would be sent to legal without any notification, cause you did not answer that on your reply. Because it really baffles me and is very disappointing for the amount of years I have been with mtn.<br> <br> I won't be liable for the full invoice of R799 for December. Still no one has called me<br>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that urgent escalation has been sent to the store to assist with the reduction of the December 2015 subscription on a pro-rata calculation. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that urgent escalation has been sent to the store to assist with the reduction of the December 2015 subscription on a pro-rata calculation. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.