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BESHOY B
1 reviews | Active since Dec 2015
10 Dec 2015, 09:28
account miss up
i have two account with MTN , one of them was a new contact . the whole issue charged data out of bundle. every now and then suspend my services while i contact them every time and they say the matter under investigations , and i have proof that the billing that i got is something wrong with it . all the time i have my line suspended more than 6 times , and when i call the call centre i have to explain my story to different person every time ,and i get more than 7 reference numbers and the whole issue is big miss up and every time they promise to contact me no body give the f***k to sort it out . my contact no *** .<br> WOULD SOME ONE UNTERSTAND WHAT HE IS DOING TO CONTACT
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MTN South Africa's replyOfficial
15 Dec 2015, 12:31Hello boles,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the credit was done aready on 23-11-2015 and on the 04-12-2015 so the billing query was resolved already as per REQ:*** . I have checked your line as well it is not suspended.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the credit was done aready on 23-11-2015 and on the 04-12-2015 so the billing query was resolved already as per REQ:*** . I have checked your line as well it is not suspended.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Dec 2015, 12:31
Official
Hello boles,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the credit was done aready on 23-11-2015 and on the 04-12-2015 so the billing query was resolved already as per REQ:*** . I have checked your line as well it is not suspended.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the credit was done aready on 23-11-2015 and on the 04-12-2015 so the billing query was resolved already as per REQ:*** . I have checked your line as well it is not suspended.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,