LS
Lesinda1 Sturgeon
1 reviews | Active since Mar 2017
01 Mar 2017, 13:34
Account Misconduct
<p>I've been an MTN customer for 8 years and since December they have suddenly been debiting almost double my usual debit order from my bank account. I have three top up contracts on my name so my debit should be the same amount every month and now suddenly the amount keeps changing.. upon enquiring I was told that it's because of limits set that I can go into after my allowed minutes were used. I never authorised anything of the sort.</p> <p> </p> <p>When phoning the call centre and being upset the consultant is rude and put me on hold without informing me never to return so I had to phone again only to be told that they are escalating the matter and I have to wait three days for feedback and a refund which I probably won't get.</p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
01 Mar 2017, 16:45Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are on an MTN My Choice 100min package. Kindly note that by signing for a My Choice package you have agreed to be charged the out of bundle rates should your usage exceed the allocated bundles If you do not have a Usage Limit set at R0.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2017, 16:45
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are on an MTN My Choice 100min package. Kindly note that by signing for a My Choice package you have agreed to be charged the out of bundle rates should your usage exceed the allocated bundles If you do not have a Usage Limit set at R0.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
LS
Lesinda1 Sturgeon's updateReviewer Update
01 Mar 2017, 17:42I asked for the limit to be set in store when the contract was opened 3 years ago and since then I've only had this problem since December and I never asked for a usage increase. This is the 3rd time that you've taken more off of my account. I never gave permission for this. As soon as my contracts expire I will move to a network that doesn't hide costs to try and milk me for every cent that I have. I didn't consent to the limit being increased so I shouldn't be held liable for your errors.
LS
Lesinda1 Sturgeon's update01 Mar 2017, 17:42
Reviewer Update
I asked for the limit to be set in store when the contract was opened 3 years ago and since then I've only had this problem since December and I never asked for a usage increase. This is the 3rd time that you've taken more off of my account. I never gave permission for this. As soon as my contracts expire I will move to a network that doesn't hide costs to try and milk me for every cent that I have. I didn't consent to the limit being increased so I shouldn't be held liable for your errors.