RD
Robin D
1 reviews | Active since Oct 2014
16 Jul 2015, 19:54
Account migration not happening
Migrated my account down to pay as you go a month ago through MTN Ottery but it appears that this has not taken effect. MTNs 808 helpline is painful, super long waiting times, can't they do proper capacity planning in this day and age!?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 15:43Hello _robind,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the cancellation request does not appear on our system, however I have escalated your query to the relevant department for urgent attention. The number ***) will be cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the cancellation request does not appear on our system, however I have escalated your query to the relevant department for urgent attention. The number ***) will be cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 15:43
Official
Hello _robind,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the cancellation request does not appear on our system, however I have escalated your query to the relevant department for urgent attention. The number ***) will be cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the cancellation request does not appear on our system, however I have escalated your query to the relevant department for urgent attention. The number ***) will be cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,