PM
Paledi M
1 reviews | Active since Oct 2012
02 Jun 2015, 18:57
Account Migration from Contract to Prepaid
Good day,<br> <br> I have tried numerous times to have my matured contract account converted to prepaid, However I am still being debited. I was assured that the contract has been cancelled and that the sim card has been converted to prepaid. Can someone at MTN please help. I do not want this contract anymore.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 11:05Hello rpaledi,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, contract has expired on the 2015-04-23, based on this and requests noted for the day after I have now escalated this matter to our teams to assist you with a pre-paid migration for this line. This will be completed shortly and you will receive a sms when the line is moved over to pre-paid.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, contract has expired on the 2015-04-23, based on this and requests noted for the day after I have now escalated this matter to our teams to assist you with a pre-paid migration for this line. This will be completed shortly and you will receive a sms when the line is moved over to pre-paid.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply09 Jun 2015, 11:05
Official
Hello rpaledi,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, contract has expired on the 2015-04-23, based on this and requests noted for the day after I have now escalated this matter to our teams to assist you with a pre-paid migration for this line. This will be completed shortly and you will receive a sms when the line is moved over to pre-paid.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on this account, contract has expired on the 2015-04-23, based on this and requests noted for the day after I have now escalated this matter to our teams to assist you with a pre-paid migration for this line. This will be completed shortly and you will receive a sms when the line is moved over to pre-paid.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***