Account Migration a mess
<p>It's seems that my account is in a mess. The old contract was not migrated into a new one. According to the sales consultant all extra minutes plus previous subs should have been converted into the new contract. I keep on getting SMS that I will be debited with R 4269. If you deduct 1300 Rand for two months subs Less 1100 Rand subs of the previous contract there's 569 Rand that should have been incorporated into the account. There shouldn't be anything charged. Please can you rectify this. I have called 808 previously and this should be resolved. Thanks</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that a billing query for the invoice dated 2017-03-13 has been logged for investigation, reference number: ***. Kindly note that the debit order of R2794.46 for the invoice dated 2017-02-13 was returned unpaid on 2017-03-09 which is why the R4926.35 will be debited on 2017-04-07, this amount includes the amount invoiced on 2017-03-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that a billing query for the invoice dated 2017-03-13 has been logged for investigation, reference number: ***. Kindly note that the debit order of R2794.46 for the invoice dated 2017-02-13 was returned unpaid on 2017-03-09 which is why the R4926.35 will be debited on 2017-04-07, this amount includes the amount invoiced on 2017-03-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Best regards,