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Karen P

1 reviews | Active since Jun 2020

29 Aug 2020, 10:50

Account migration

Again, yes AGAIN!!! When will it be sorted. So this morning our service is once again suspended. This after months of trying to resolve the account/arrears issue. Sent bank statements 4 times and still waiting on the banking department. This morning we spoke to Sam at the call centre, the info he gave made no since what so ever, the payments don't match with what we made. The conclusion I came to was when MTN changed the accounting system the migration was not done correctly. The payment made on account A*** was not transferred to account BA***. So I ask again please sort this, unsuspend our service and do the upgrade. By the way Sam told us the supervisor will call still waiting for more than an hour for Tumelo Rakosa to call.

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Karen P's update29 Aug 2020, 12:13
Reviewer Update
So we still waiting for the supervisor since 9:30am. Tumelo Rakosa must be very busy not to return our call. So I'm asking for the manager to call, but I asked for the manager previously, but also got no call. So MTN tell us what's happening with your staff, they just don't care or not trained? We've spent so much time to resolve one problem, spoken to many consultants, they sound sleepy, agitated and some rude,but then there was one or two that tried. But I guess helped as far as they could. So how public would you want us to go with your bad service. It's really sad after being loyal customers for years. Hope to get a response soon, hopefully today still,you think!!!!