Account mayhem
<p>I upgraded my wifes phone two weeks ago only to receive a message 20 minutes after picking up the phone that my account had been blocked because I had exceeded my credit limit of R22 .13. After countless calls to a usless call centre and two visits to MTN stores to correct the credit limit, I can now make calls and send SMS messages but I cannot send MMS messages because I have no credit to send MMS messages. After more than 20 years as an MTN customer I find that I now have a R10 airtime limit yet If I do an online airtime check *141 I have hundreds of SMS and airtime available but no MMS usage. </p> <p>My contract is ready for upgrade do I go through this nonsense again or do I port my number</p>
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MTN South Africa's replyOfficial
10 Jul 2017, 18:44Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we have evaluated your account and picked up that the bill limit was increased today by one of the consultant from the MTN store.Please try sending mms see if it goes trough successfully.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply10 Jul 2017, 18:44
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we have evaluated your account and picked up that the bill limit was increased today by one of the consultant from the MTN store.Please try sending mms see if it goes trough successfully.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,