Account management and billing errors, absent communication

<p>To set the timeline: today is the 18th July.<br />I had two contracts with MTN, referred to herein as 073 (account A3) and 082 (account A4).</p> <p>On the 4th May 2016, I submitted a request to convert the 073 contract to a prepaid. It had passed its anniversary, and a renewal had not been signed. Per a discussion with the MTN call centre, the request to convert was acknowledged on the 21st May, and implemented at the end of May.</p> <p>Both the 073 number and 082 number were converted to prepaid: the 082 number conversion was not authorised.</p> <p>The 082 number was returned to a contract line sometime in June: I lost accumulated minutes and data.</p> <p>On the 2nd July, I phoned the call centre as I had just been debited for the 073 account. No explanation could be given why I was debited (in arrears) when the last debit should've been for June. I was told a supervisor would contact me; this has not happened.</p> <p>I still have not been debited for the 082 number.</p> <p>My payment history, until the conversion to prepaid, shows both accounts (A3 and A4) have been debited on the same day back to January. June shows only the A3 account as being debited. No invoices are available on MTN's website for either account for June.</p> <p>I have received no return communication from MTN, despite requests for escalations and promises that the supervisor will return my call.</p> <p>I was bounced to and from 173 and 802, a repeat of the issues others have experienced when dealing with MTN.</p> <p>To recap:<br />1) MTN, without authorisation, converted one of my two contracts to prepaid. One is within the contractual term, the other had (at the time of request) was 7 months past the end of the contract term.<br />2) The correction of (1) resulted in the loss of accumulated minutes and data.<br />3) I have been debited for the prepaid account.<br />4) I have --not-- been debited for the contract account.<br />5) I have --not-- received an invoice for most recent debit order.<br />6) No communication has been received from MTN over the course of the last two months (approaching 3!)</p>