MV
Martiens V
1 reviews | Active since Mar 2009
07 Sept 2015, 10:20
Account malfunction
On 1 August, (during temporary loss of sanity,) I switched my carrier from Vodacom to MTN.<br> I waited from 1 August until the 16th of August for the service to become available!<br> <br> Somehow, before the end of August, my airtime had expired and I purchased an additional R250, which also expired prior to September - <br> <br> From the first of September, no airtime have been allocated and my phone is now useless.<br> <br> MTN is hands down the worst cellular provider -<br> <br> Please allocate my September airtime as per contract!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 11:57Hello martiens,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you have been allocated with 200 mins on 14 September 2015. and going forward the free mins allocation be on the 14th of each month.
Regards
Rajesh
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you have been allocated with 200 mins on 14 September 2015. and going forward the free mins allocation be on the 14th of each month.
Regards
Rajesh
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 11:57
Official
Hello martiens,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you have been allocated with 200 mins on 14 September 2015. and going forward the free mins allocation be on the 14th of each month.
Regards
Rajesh
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you have been allocated with 200 mins on 14 September 2015. and going forward the free mins allocation be on the 14th of each month.
Regards
Rajesh
REQ:***
Best regards,