KH
Karen H
1 reviews | Active since Nov 2016
13 Mar 2017, 11:18
ACCOUNT MAINTENANCE
<p>I am now sick and tired of MTN accounts department!!!</p> <p> </p> <p>In January I wrote a review on HelloPeter complaining that even though my account has been up-to-date for the 19 years that I have been a subscriber, MTN keeps insisting that I am a month in arrears.</p> <p> </p> <p>After posting this review, MTN promised (as they always do) to sort out the reconciliation of my account and get back to me with feed back. AS PER USUAL - NO FEEDBACK! In the meantime, I paid my account on the 25th of the month as I have been doing every month for 19 years.</p> <p> </p> <p>I have (today) received an SMS that my account is now "TWO MONTHS IN ARREARS"!!!!!!!! and that my service will be SUSPENDED and legal action will be taken.</p> <p> </p> <p>MTN - this is totally unacceptable. If I don't receive a call from you within the next 48 hours and should you suspend my services - I WILL BE TAKING LEGAL ACTION AGAINST YOU!!</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Mar 2017, 21:07Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that you paying your account one month in arrears,it started last year the payment for the invoice finalised in September was paid in october .
We have attached the open item report for your perusal and sent it to your email to ***
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2017, 21:07
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that you paying your account one month in arrears,it started last year the payment for the invoice finalised in September was paid in october .
We have attached the open item report for your perusal and sent it to your email to ***
warm regards
mike
REQ:***
Best regards,