NE
Natasha E
1 reviews | Active since Dec 2015
01 Dec 2015, 20:16
Account locked
My daughter's phone was migrated from Nashua Mobile on the 10th of November 2014 to MTN.<br> She visited the Cape Gate Mall today - the reason why - she was due for an upgrade <br> The upgrade was declined due to account being locked. They checked the systems and saw that my business Account was registered to my daughters ID Nr. instead of mine - your data captured by your employees are totally incorrect . <br> Their was no explanation provided to my daughter for the locked account., therefore she will only be able to upgrade within 4 months after the actual upgrade date. This is totally unacceptable.
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MTN South Africa's replyOfficial
07 Dec 2015, 08:35Hello natashaen1996,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 08:35
Official
Hello natashaen1996,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Best regards,