ACCOUNT LIMIT HOAX - CUSTOMER LOYALTY BETRAYAL

<p>I have been a loyal MTN customer for many years now and always paid by bills on time. I have several cellphone on my account with MTN incuding a tabet with a MTN topup 2G package. When sigining up for the various packages, I specifically requested a limit on all the accounts so that the usage limit is zero (0) once all the airtime has been used up on the TopUp packages and then if we required data, it would be on pre-paid and and WILL NOT go out-of-bundle or allow anyone to purchase extra data on my account without my consent (the account holder) no matter what!</p> <p> </p> <p>This has been working as agreed since I signed up with MTN several years ago. However, MTN in August 2016 betrayed my customer loyalty and the agreement that I had with MTN in this regard. A Marketing Strategy was deployed by MTN to OVERIDE my instructions to MTN to have my account to</p> <p>I have been a loyal MTN customer for many years now and always paid by bills on time. I have several cellphone on my account with MTN incuding a tabet with a MTN topup 2G package. When sigining up for the various packages, I specifically requested a limit on all the accounts so that the usage limit is zero (0) once all the airtime has been used up on the TopUp packages and then if we required data, it would be on pre-paid and and WILL NOT go out-of-bundle or allow anyone to purchase extra data on my account without my consent (the account holder) no matter what!</p> <p> </p> <p>This has been working as agreed. However, MTN in August betrayed my customer loyalty and the agreement that I had with MTN in this regard. A Marketing Strategy was deployed by MTN to OVERIDE my instructions to MTN for usage limit is zero (0) once the TopUP amount had been reached and sent a marketing message to my underaged child's tablet (12 years old) to say that bundles may be purchased by dialing a specific number *141* something.......</p> <p> </p> <p>The reason I put a usage limit to zero (0) was exactly to avoid nasty surprises with my bill at the end of the month. But now, I am sitting with over a R12 000 bill because MTN overide my instruction with this marketing strategy. Did you win at the end? I dont think so, because MTN has lost me as a customer. You do not betray customers like this. It is just unacceptable.</p> <p> </p>