MZ
Mkhuseli Z

1 reviews | Active since Dec 2015

05 Apr 2016, 11:02

Account legal

Hello Peter, I'm writing this with great disgust the MTN team has treated me in the last few months. I don't know how many people I spoke to trying to resolve this. I'm being told my account was cleared, and since the account was handed over to legal department all I'm told now they're sending emails to clear my name but I never get any feedback to that. Now I'm on the verge of being listed on the credit bureaus for something that was never my fault in the first place. To my surprise MTN is telling me it's out of their hands all they can do is send emails to legal the account is clear on their side, meaning I'm on my own while I'm getting endless calls and emails from MBD people only interested in money that I do not owe. I just don't who's lying now cause they always tell they never got any corespondence from MTN and is talking something different, just caught in the middle now bearing in mind that I'm about to be listed with the bad credit records

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Apr 2016, 09:34
Official
Hello Kuster24,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now contacted the management team within our Legal Department. We do see that the arrears amounts were paid and the number was migrated over to prepaid.

We've requested that the file with MBD be closed and the account to be purged/closed.

Regards
Tim
MTN Complaints Management Team: REQ:***