Account Issues - 3 Months & Still Going

<p>I decided to cancel my contract & all fof a sudden I started getting ridiculous charges on my account. The phone and sim card have not been in use as the person who I got it for passed away. I paid my monthly subscription every month without issues until I enquired about cancelling my contract. All of a sudden I am being told that there are phone calls made and data bundles bought which I know is impossible as the phone is locked away in a safe like it has been for the past 23 months. I phoned in to block the sim card in May which was never done and then I am still charged R1500 even though I asked the sim card be blocked. I have logged about 4 different disputes and sent over 25 emails and still I have not gotten feedback as to what is happening. Upon speaking to a consultant this morning I was told that there is about R5000 in charges that needs to be paid before the contract can be cancelled. Even though I had disputes logged I still paid my monthly subscription fee. How is it that in 3 months MTN failed to provide me with at least 1 update on my query? I find this type of service TOTALLY unnacceptable and will take this matter further if this does not get resolved urgently. I will NEVER do business with MTN again. The worst part is a family member had the exact same issues when he tried to cancel his contract with MTN. Clearly they don't care about their customers and they would do anything they can do get that extra cent. </p>