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CHENE R

1 reviews | Active since Sept 2015

14 Sept 2015, 10:34

ACCOUNT IS PAID BUT STILL SHOWING OUTSTANDING

I have 3 TOP UP contract by MTN and my account is always debited via debit order. In June this year I cancelled the debit order due to banking details change and paid via EFT for June July and August,<br> I keep on sending proof of payment to [Email Removed] AND [Email Removed] [Email Removed] [Email Removed] and my account still reflects as outstanding. <br> <br> my account has been blocked Nemours times and unblocked but still reflects as outstanding. <br> <br> this is by far the worst service I have ever received. + I send them all the proof of payments from January till September + they show outstanding amounts that you cant even calculate ( its top up contract the amount should be the same) <br> I was refuse to upgrade over the weekend because of this..<br> <br> my account is up to date I send all the proof of payment what more do they need. This is affecting my credit score for no reason and they need to fix this today <br> <br> Cell c Buy out deal sound like a good option now MTN SUCKS BIG TIME.<br> BUNCH OF IDIOTS WORKING THERE AND NO ONE WANTS TO HELP YOU.<br> <br> I WANT TO THROW THEM WITH THIS PHONES AND STICK IT UP THERE ASSES!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Sept 2015, 12:23
Official
Hello CHENE21,

Thank you for your post.

Please accept our apologies for the delay experienced.

According to our records, there is an amount of R1 301.18 outstanding. We will forward you a copy of the open items for your perusal.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Kind regards
Veronica
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