Account is in arrears after making payments
<p>I have a debir order with MTN and I did not have a statement for the month of Jan and May, but I was still debited.</p> <p>Now my account is showing that I am in arrears but i was never notified, nor did I miss one payment.</p> <p> </p> <p>In addition to them saying I missed a payment, I also got charged for things I was not aware or and they never called me to advise me that I am in arrears. This is really terrible service after I have been with them for approximately 6 years.</p> <p> </p> <p>I set through the bank statements as proof of payment but still have not recieved any feedback.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that your account is up to date you not in arrears,we are debiting your account one month behind meaning the amount for the invoice dated in july will be debited on the 25/08/2016 and i have sent you the Open item report to *** for your perusal.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that your account is up to date you not in arrears,we are debiting your account one month behind meaning the amount for the invoice dated in july will be debited on the 25/08/2016 and i have sent you the Open item report to *** for your perusal.
warm regards
mike
REQ:***
Dear Mike
I have responded to your email, I would appreciate a response urgently.
I still dont have a september statement.
can you please urgently assist?
regards
Chevon
Dear Mike
I have responded to your email, I would appreciate a response urgently.
I still dont have a september statement.
can you please urgently assist?
regards
Chevon