Account is a mess
<p>I am absolutely disgusted at the moment. I renewed my contract it seems that my contract upgrade is a mess. I contacted the call center in the last three months almost 20 times and nothing gets done. I was suppose to receive a contract payment holiday but I kept on getting built. I spoke to william meintjes in credit to get this resolved. I called the call centre and I have even sent my contract to call centre agent to get the issue resolved. I am seriously now thinking of cancelling my contract cause MTN is in breach not me. I am a ex staff member I would REALLY like the issue resolved. Please can someone contact me so that we can move forward.</p> <p> </p> <p>Many thanks </p>
i've even placed on hello peter on the 5th of april
i've even placed on hello peter on the 5th of april
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a query was logged with our Billing Department to investigate the reason you did not receive the payment breather. They have confirmed that the promotion ended in February2017 while your contract was renewed in March 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a query was logged with our Billing Department to investigate the reason you did not receive the payment breather. They have confirmed that the promotion ended in February2017 while your contract was renewed in March 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,