WB
Werner B
1 reviews | Active since Jan 2013
22 Jun 2015, 09:19
Account in shambles. No feedback from customer ser
Hi, <br> <br> I would like to find out why I haven't received my account statement since Feb 2015? Not one statement was emailed to me.<br> <br> I tried phoning the 808 number but after 20 min of waiting I gave up. <br> <br> Please can I receive feedback on whats going on? Additionally my account seems to be in arrears, how is this possible if MTN is suppose to deduct my monthly account fee from my bank account?<br> <br> I sent a mail to customer care and no feedback was received.<br> <br> Regards<br> Werner Brink<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 09:35Hello brink.werner,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for bringing this matter to our attention. We have escalated this matter to the relevant management team and you will be sent the invoices from March to June.
According to our records, with the cell phone number provided above, this account is current and not in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for bringing this matter to our attention. We have escalated this matter to the relevant management team and you will be sent the invoices from March to June.
According to our records, with the cell phone number provided above, this account is current and not in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Jul 2015, 09:35
Official
Hello brink.werner,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for bringing this matter to our attention. We have escalated this matter to the relevant management team and you will be sent the invoices from March to June.
According to our records, with the cell phone number provided above, this account is current and not in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for bringing this matter to our attention. We have escalated this matter to the relevant management team and you will be sent the invoices from March to June.
According to our records, with the cell phone number provided above, this account is current and not in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***