SF
Simphiwe F
1 reviews | Active since Jun 2015
29 Jun 2015, 15:27
account in errors
My account was put in errors having paid the balance due, and nobody bored to contact me and said anything about it and how do i go about rectifying it, should there have been any problems Even to today no one is prepared to help me. Very poor service delivery
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Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 20:18Hello Simphiw3,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries. In April 2015, we wrote off a balance of R2 389.47 due to payments not received. The account is in legal and we would to assist you with a payment arrangement to settle this amount.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries. In April 2015, we wrote off a balance of R2 389.47 due to payments not received. The account is in legal and we would to assist you with a payment arrangement to settle this amount.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 20:18
Official
Hello Simphiw3,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries. In April 2015, we wrote off a balance of R2 389.47 due to payments not received. The account is in legal and we would to assist you with a payment arrangement to settle this amount.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries. In April 2015, we wrote off a balance of R2 389.47 due to payments not received. The account is in legal and we would to assist you with a payment arrangement to settle this amount.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,