vC
valerie C
1 reviews | Active since Feb 2010
17 Dec 2015, 11:01
Account in a mess
I am at my wits end with MTN Accounts. For the last 4 months, since I changed to paying cash for my account, MTN have not got my account in order. Finally after sending proof of payment, I got a email from Sifiso Maoka indicating that in fact MTN owes me R19. Reference number ***5. Yet MTN still cut me off. When I dialled 808 Mandisa Dukuza insisted I still owed money. How come the left hand does not know what the right hand is doing?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Dec 2015, 12:47Hello Val44,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have made the payment to the account, however you have not added the cell number or account as reference and the payment could not be allocated. We do pick up that the payment for R1900.00 has been allocated and the account is now in credit. You may request for the credit of R -1,140.00 to be refunded back to the bank account. Please contact the 808 call center to assist you with the refund request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have made the payment to the account, however you have not added the cell number or account as reference and the payment could not be allocated. We do pick up that the payment for R1900.00 has been allocated and the account is now in credit. You may request for the credit of R -1,140.00 to be refunded back to the bank account. Please contact the 808 call center to assist you with the refund request.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Dec 2015, 12:47
Official
Hello Val44,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have made the payment to the account, however you have not added the cell number or account as reference and the payment could not be allocated. We do pick up that the payment for R1900.00 has been allocated and the account is now in credit. You may request for the credit of R -1,140.00 to be refunded back to the bank account. Please contact the 808 call center to assist you with the refund request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have made the payment to the account, however you have not added the cell number or account as reference and the payment could not be allocated. We do pick up that the payment for R1900.00 has been allocated and the account is now in credit. You may request for the credit of R -1,140.00 to be refunded back to the bank account. Please contact the 808 call center to assist you with the refund request.
Kind Regards,
Alice van der Merwe
***