PH
Philippa H
1 reviews | Active since Apr 2015
09 Jul 2015, 08:02
Account Has Been Suspended
MTN, I have now had enough. My account has been paid in full and this morning I wake up to my account being suspended. I know this because it was confirmed by one of your staff members when I eventually got through to someone who could assist me. I am a woman that drives around and I have no access to my phone if there is no WIFI! WHY HAS MY ACCOUNT BEEN SUSPENDED?????? I try call the call center for assistance and there is no call center at the moment? This is ridiculous. I need someone to contact me immediately and to re-activate my account. How do you run a company like this??? My boyfriend has not been able to use his phone for 3 weeks!!!!
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MTN South Africa's replyOfficial
20 Jul 2015, 13:56Hello PhilippaRose,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records you have been in contact with our call centre consultants, your line has been unsuspended and is currently active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records you have been in contact with our call centre consultants, your line has been unsuspended and is currently active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply20 Jul 2015, 13:56
Official
Hello PhilippaRose,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records you have been in contact with our call centre consultants, your line has been unsuspended and is currently active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records you have been in contact with our call centre consultants, your line has been unsuspended and is currently active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***