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Masingita M

1 reviews | Active since Nov 2018

12 Dec 2018, 13:02

Account has always been up to date but MTN decides not to inform the credit bureaus.

Signed up for a new contract in March now i regret it.

My debit order goes off every month without a problem, however MTN has decided not to inform the credit bureaus that the contract is still active and it is being paid for on time every month. I called the credit bureaus and i told them that the information is incorrect and i was informed that only MTN can fix their own stuff up and thats when i lost hope.

Calling the so called customer care does not help. Half the time the people dont understand or they just dont feel like talking to you. All i need is for MTN to update that i have never missed a payment and that my account is up to date. That isnt too much to ask, had i not paid you, you would have called me atleast 8 times a day. Since i have paid you i now have to call you endlessly. I regret signing up for this contract.

0
Replies (3)
MM
Masingita M's update12 Dec 2018, 22:56
Reviewer Update
I wont hold my breath, i will be checking my profile daily i really dont understand how mtn is still in business. Too many complaints
MM
Masingita M's update18 Dec 2018, 13:54
Reviewer Update
Hi. Please explain why November has not been updated. October has been updated, we are already beyond Mid December however November has not been updated however the debit order for November went through and you have been paid your money. Is MTN trying to intentionally ruin my credit standing for some reason. I have never missed a payment.
MM
Masingita M's update20 Dec 2018, 21:13
Reviewer Update
I someone going to give me and answer or should i reverse your debit order so you can call me to demand your money???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????