1 reviews | Active since Jul 2016

07 Jul 2016, 12:45

account handover

<p>Mtn can someone maybe assist, had a contract and my account was haded over to attoneys without any notification send to me why was that because I would have avoided those manupulative attoneys charging me R438.00 for three day communication over emails.</p> <p>Went to Mtn Forest Hill and the amount that reflected overdue from your systems was only R1354.00 which I paid off in full.</p> <p>All I need to know is why is someone handed over to attoneys without any communication with your clients and now I am forced to pay the whole contract upfront of which I will do but :</p> <p>What will happen to the data bundles I was suppose to receive when I finish settling the forced payment of the upfront contract that is only 12 months out of the 24 months.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jul 2016, 18:53
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that we have escalated the matter to our legal department for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,