SM
Sbonelo M
1 reviews | Active since Sept 2015
28 Sept 2015, 10:29
Account Handed Over without any communication
I had a contract with mtn, it then expired they offered renewal which was not clearly explained, the next thing they suspended my number without any communication my account was handed over to their legal team. I never received any call or offer to arrange payments like any other financial provider instead my two accounts were handed over to legal, trying to fix the problem I went to atleast 3 mtn branches one in Port Elizabeth, and two in Durban they cant help me with their legal teams details so that we arrange payments and they remove that Handed Over status on my name.<br> Mtn Facebook tried to follow up they promised that Legal will call me but nothing until now.
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MTN South Africa's replyOfficial
29 Sept 2015, 09:46Hello Baba ka Sissy,
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Legal Department and requested that an administrator from our Legal Department make contact with you.
Kindly also note that your account went un-paid for more then 4 months. To a certain extent our customers need to ensure that their accounts are paid or payments have been successfully done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Legal Department and requested that an administrator from our Legal Department make contact with you.
Kindly also note that your account went un-paid for more then 4 months. To a certain extent our customers need to ensure that their accounts are paid or payments have been successfully done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Sept 2015, 09:46
Official
Hello Baba ka Sissy,
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Legal Department and requested that an administrator from our Legal Department make contact with you.
Kindly also note that your account went un-paid for more then 4 months. To a certain extent our customers need to ensure that their accounts are paid or payments have been successfully done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now escalated your complaint directly to the management team within our Legal Department and requested that an administrator from our Legal Department make contact with you.
Kindly also note that your account went un-paid for more then 4 months. To a certain extent our customers need to ensure that their accounts are paid or payments have been successfully done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***