Account handed over to SSDA

<p>Good day.</p> <p>SSDA gave me a call saying I need to pay R1400 for outstanding MTN account. When I ask for any detail they cant give me any. </p> <p>Last year I asked MTN retention department for early termination fee to pay off my 2 contract phones. the reference number was ********** 7. the amount outstanding was 669.49 for each handset, which I payd the 8th of June 2016.</p> <p> </p> <p>Ive mailed the proof of payment which was required to switch my contract phones over to pay as you go. They sayd the switch can only be done when the money was reflecting their side. after a few days my phones was succesfully converted to pay as you go</p> <p> </p> <p>I mailed the complaints department, mailed retentions department, mailed SSDA, phoned MTN customer line, they say I must contact MTN legal, They gave me ref # ********** 02. </p> <p> </p> <p>Complaint department say they will get back in 2 working days. This is a week now, nobody contacted me, nobody mailed me. </p> <p> </p> <p>I dont know what is going on. I have prove that I payd, I even mailed them the proof of payment</p> <p> </p> <p>Come on MTN, catch a wakeup.. Is this how you treat your customers!!!!!!!!</p> <p> </p> <p>Please sort it out.. im contacting the ombudsman and national consumer as we spea****!!</p>