1 reviews | Active since Mar 2013
Account handed over to legal department
I refer to the complaint in the following link<br> http://hellopeter.com/mtn/complaints/still-being-billed-after-contract-cancelled-***<br> The contract matured in April 2015 and the 1 number was ported to Vodacom the sim card for the other number was thrown away. The only reference number I now have is 9A***, with Munnik Basson Dagama Inc. the complaint is with regards to the fact that after the response on the previous post mentioned above, MTN did not get back to me with there findings after there response and just handed the issue over to there attorneys. They do not accept that the contract matured and the number was ported to Vodacom and want to claim the full amount for the period till last month, can this be explained?
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number ported out on 2015-04-24 and the amount owed is for 2015-03-20 and 2015-04-20 invoices. The last payment that we received from you was the one from 2015-04-01 which was for the 2015-02-20 invoices. We have requested the legal department to assist and contact you with the settlement amount.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number ported out on 2015-04-24 and the amount owed is for 2015-03-20 and 2015-04-20 invoices. The last payment that we received from you was the one from 2015-04-01 which was for the 2015-02-20 invoices. We have requested the legal department to assist and contact you with the settlement amount.
Kind Regards
Siphumezo
REQ:***