1 reviews | Active since Nov 2014
ACCOUNT HANDED OVER. NO SERVICE
I'm absolutely enraged because of MTN. My husband and I pay just a little over R1000.00 per month for both lines. My Husband upgraded his phone in March. we then received a bill of R1700.00 and we were told his phone is using too much data. Both phones are top up. Like fools we paid the money.<br> Then I went MTN Centurion, a guy there assisted me and he made sure that the limits were Ok and he assured me that I will not get a bill that high again. The next bill was R2840.89 I went back and MTN centurion told me they cant assist me I must just pay the money. Eventually I sent my request to the MTN head office I was told the matter will be investigated, its been 5 months!!! today I received a call from attorneys that my account was handed over! WHY? Because I have been communicating with MTN but all they tell me is that the matter is under investigation.<br> IN THE MEAN TIME MY CREDIT RECORD IS BEING RUINED AND IM BEING HANDED OVER LIKE A ******** THAT DOES NOT WANT TO MAKE PAYMENTS. <br> I AM FED UP WITH MTN THE SERVICE IS DISGUSTING!! ITS REALLY SAD BECUASE I HAVE BEEN A LOYAL CLIENT AND HAVE BEEN PAYING MY BILL EVERY MONTH WITHOUT DEFAULT.<br> CAN SOMEONE PLEASE SORT THIS MESS OUT !!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
