SN
Sonto N
1 reviews | Active since Sept 2014
06 Jan 2016, 15:26
Account handed over but on par
I have had it up to my neck with MTN, since inception I have not defaulted on my account until an upgrade that went horribly wrong. YOU GUYS TOOK YOUR OWN SWEET TIME, CREDITTING BACK ON BILLING INVOICE and was debited and it bounced as I was overcharged for two going on to three months with this happening.<br> <br> Currently still appearing as lagging behind, I changed to cash as these debit orders went on were incorrect. The amount I pay is the amount that appears monthly on the statement sent, now I got rejected for vehicle financing because of your incompetence, as Transunion advised that my account has been handed over.<br>
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MTN South Africa's replyOfficial
09 Jan 2016, 19:39Hello Sontonene,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 60 days areas, we have referred the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 60 days areas, we have referred the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply09 Jan 2016, 19:39
Official
Hello Sontonene,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 60 days areas, we have referred the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 60 days areas, we have referred the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***