Account Handed over

Item: MTN South Africa
Rating: 1
Author: Catherine J

I have received an e-mail that my account is handed over. I have changed my banking details and informed MTN of such. I am suprised that my account is handed over, for what??????????????????????

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 May 2016, 07:34

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

MTN South Africa's reply13 May 2016, 07:34

Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

Catherine J's updateReviewer Update

23 May 2016, 08:18

I am still waiting for MTN to contact me regarding this issue. I have sent proof to MTN that I did send to customer care that they have to change my account, since then there is no one that contacted me. I suspect that MTN will try and deduct the outstanding amount as they have my banking details.... and I assure you, hell will break loose!!!!!!!!! Also you have listed me under MDB, they must stop sending me emails im tired of this ****!

Catherine J's update23 May 2016, 08:18

Reviewer Update