CA
Christopher A

1 reviews | Active since Feb 2016

26 Feb 2016, 11:23

Account hacked and ********** use of cell numbers

Good day,<br> My account was hacked in October 2015 and 4 numbers were **********ly added to my account and were used to accumulate an amount of R31366.71 to my account.<br> This was reported to the MTN branch office in Beacon Bay, East London and to the MTN ***** Department from whom I received a call. I have also logged a complaint with your customer care department (Reference Number ***9) and supp**** all the supporting documents requested. I received an acknowledgement and was informed that my complaint has been referred to their legal department.<br> I have received threatening SMS from MTN that my service will be suspended, which has been done amongst other threats.<br> I have received no further feedback from your customer care, although I have made a number of requests.<br> Chris

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Feb 2016, 21:44
Official
Hello CHIZ,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with our ***** department for further assistance and revert with feedback.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***