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Lyle F

1 reviews | Active since May 2016

20 May 2016, 10:17

Account ***** still not resolved

<p>I experinced ***** on my account in december on a data sim, I logged calls and provided all details ID etc, was told that it would be resolved. Then recently I went to get a new contract with MTN and was told that it has still not been resolved, yet again I logged a call and no one has gotten back to me since 15th May. If this continues I will have to take my business elsewhere.</p> <p> </p> <p>REF numbers: REQ*** , REQ***, #***2, #***1</p> <p> </p> <p>Account number: A***</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply20 May 2016, 14:38
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please take note that the ***** department has finilised the request.

REQ:***:

********** UPGRADE DONE USING FALSE DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
UPGRADE AND MIGRATION REVERSED
JOURNAL WILL BE PASSED FOR DIFFERENCE IN SUBSCRIPTIONS

The journal for R944.97 has been passed against the account.

The account will be credited for the balance due to cancellation not done when requested.

Kind Regards,

Alice van der Merwe

REQ:***

LF
Lyle F's update30 May 2016, 06:15
Reviewer Update
Hi Thanks for the response, unfortunately I have been blacklisted because of this and the guy I spoke to said he would send the credit update to Transunion which has not happened. So again I went to get a new phone this weekend and was declined because of it. I am coming through to 14th Avenue today at 9:30am to resolve this once and for all. I need to get the letter that will be sent to Transunion in order for your stores to have proof so I can get a new phone. I need this to be removed completely from my credit check as I was not at fault.