DH
Duran H
1 reviews | Active since Dec 2015
18 Dec 2015, 16:01
Account *****
I have numerous accounts of ***** on my MTN account for which I have been told I am liable for the costs. I have had my contract for well over a year and no issues until the last few months where I have been picking up the bill for random numbers. I have notified MTN multiple times since I have spotted the issue and nothing has been done. I cannot understand how random numbers just appear on my bill each month. Shocking that nobody is able to help me.
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MTN South Africa's replyOfficial
23 Dec 2015, 11:37Hello duranhamer,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly email your recent certified id copy and a sworn affidavit that explains that you're not aware of the other numbers linked to your account as you never opened them, and the email adress is *** then the ***** request for investigation will be opened for you. Please also mention those cell numbers on your affidavit.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly email your recent certified id copy and a sworn affidavit that explains that you're not aware of the other numbers linked to your account as you never opened them, and the email adress is *** then the ***** request for investigation will be opened for you. Please also mention those cell numbers on your affidavit.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply23 Dec 2015, 11:37
Official
Hello duranhamer,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly email your recent certified id copy and a sworn affidavit that explains that you're not aware of the other numbers linked to your account as you never opened them, and the email adress is *** then the ***** request for investigation will be opened for you. Please also mention those cell numbers on your affidavit.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly email your recent certified id copy and a sworn affidavit that explains that you're not aware of the other numbers linked to your account as you never opened them, and the email adress is *** then the ***** request for investigation will be opened for you. Please also mention those cell numbers on your affidavit.
Kind Regards
Nompumelelo
REQ:***