Account *****.

My account was hacked and after sending an email to the ***** department asking for assistance and advice, and reporting the incident to the SAPS. I get a cell phone account that is astronomical someone has been buying data/airtime which has not been me. None of it’s been used. I lodged a formal complaint via my local store on 15 June. It’s been a full month and no reply. I did not receive a bill for this month and today again a ridiculous account comes. For the last 18 years I have had a fixed amount and top up options. Some investigation would have shown this and prove that it’s not the normal behavior. I am so disheartened by their lack of empathy and response. We are all struggling with reduced incomes and here MTN keep taking huge amounts of money from me. This is unacceptable. Take back what was not purchased, or used by me and refund me my money. I cannot afford this which is why I have ALWAYS had a limit on my bill.