1 reviews | Active since Oct 2017
Account doubled after 12 months
My wife has a 24 MTH My MTNChoice 100mins MTN contract. This was for 100 min and 500mb data which is enough for my wife's use. She was paying R349 per month on this contract. Her contract has moved up to R769 per month after a year.
On this package there was a (200+ D2GB+LTE X12MT) package that was included FREE for 12 months and was suppose to stop after 12 months. She confirmed with the sales lady that this will stop after the 12 month period and she confirmed that it will stop. After the 12 months this was not the case and she is now paying for this package and doubled her monthly account. Who is so stupid to pay R400 for 2G data?
I am on my way to stop all 4 MTN contracts if MTN does not sort out this issue!!!
Good day Ettiene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that the number included in this post ( ***) is your primary number and not the number related to your query as the numbers in your account are billed and discounted correctly.
Kindly provide us with the number related to the query so we can assist accordingly. You may send the number in question (together with a brief description of your query) to ***
Kind Regrads,
Tshepo M
REQ:***
Good day Ettiene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that the number included in this post ( ***) is your primary number and not the number related to your query as the numbers in your account are billed and discounted correctly.
Kindly provide us with the number related to the query so we can assist accordingly. You may send the number in question (together with a brief description of your query) to ***
Kind Regrads,
Tshepo M
REQ:***