1 reviews | Active since Dec 2015

25 Jul 2016, 14:15

Account disputes

<p>I spoke to Loveness Sibanda, wanted to know if they got my payment for my contract phone. She told me that the payment hasn't reflected which I understood but when I asked her how much is being billed she told me something that I don't even pay for. Said I subscribed to something that I didn't, which I asked her how does one subscribe to that thing when I buy myself airtime for every month for R200 which I change into data which will last me a month. I asked her to send me an sms of this amount "Yello Customer!Amount due for your MTN account A ********** is R<br /> 803.68,Thankyou for using MTN." This is another problem that I had with Mtn, I could never go on a full month without complaining about Mtn. If it's not my account,it's my airtime. </p> <p>Why would I subscribe to something I don't even know or don't need an extra 1G data when I gother to last me a month. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply25 Jul 2016, 18:43
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly note that the matter has been escalated to the billing department for investigation.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

's update25 Jul 2016, 21:20
Reviewer Update

Also to let you know that my statement doesn't even say that amount. At times I feel like Mtn always wants to get some form of money added and shock their customers..

I really hope this problem will be resolved..