Account dispute and Poor customer service

<p>On going dispute after MTN have trippled my subscription cost from R219.50 to R681.99 in the same 24 month contract.</p> <p>I have been calling and emailing them month after month from June 2016 with the same reply that I will get feebback 24-48 hours. It is 6 months later with the same reply that I will get feedback within 24-48 hours because it was escalated. I mean really? Escalated to where? The MOON?</p> <p> </p> <p>Each month my line gets suspended and after I call them, they are aware of the issues that came up with the taking over of contracts from AutoPage. I have spoken to numerous people and month after month they re-instate my line however Blessing the line supervisor of the 808 Care line says that this can not be done, Alroy also a Call center operator at 808 says that i need to resend all the documentation so that he can escalate the issue. This is the same old poor answer that I get, Incompetance = Matter will be escalated.</p> <p> </p> <p>Poorest service and most incompatance is at full swing with MTN!!!!</p>