1 reviews | Active since Jan 2014
Account Dispute
Ref: ***<br> Att: Zelephi - Complaint 2<br> Adhil from MTN La Lucia Branch called me last week & insists that I used the data & that I am liable for the account. I did not give the consultant any consent to open my contracts. If I wanted open contracts I would have opted for the smartphones instead of a Blackberry 9720 with FREE BIS specifying 100mins & 200sms<br> In 2013 MTN Gateway did the exact thing & I disputed the account but eventually had to pay to avoid being blacklisted<br> The consultant who open my contracts should be held accountable for this account <br> Both my contracts have been cut over the weekend yet I have been making my monthly contract payments <br> This is absolutely unprofessional that MTN doesn't contact their clients or take these disputes seriously <br> Kindly refer this matter to someone in authority to resolve this matter as I refuse to pay this account <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has credited the May invoice for the data charges. R1527.62 for line ***. We have log the request to the billing department to credit the account for the data charges on the June invoice. REQ:***.
Cell number *** the usage limit has only been set up on 20-8-2015. Before any credits can be passed for this line we need to see the copy of the contract signed that this line should be on Top up once the data has been used up. You can send the copy of the contract signed to *** for assistance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has credited the May invoice for the data charges. R1527.62 for line ***. We have log the request to the billing department to credit the account for the data charges on the June invoice. REQ:***.
Cell number *** the usage limit has only been set up on 20-8-2015. Before any credits can be passed for this line we need to see the copy of the contract signed that this line should be on Top up once the data has been used up. You can send the copy of the contract signed to *** for assistance.
Kind Regards,
Alice van der Merwe
***