Account Dispute

REF NO: ***<br> I upgraded both my contracts to Blackberry 9720 with 200 minutes & free BIS 01.05.2015<br> I queried my May 2015 statement with MTN & was told that I was incorrectly charged & told to pay the account as it stands & that the account will be credited by end June 2015<br> This did not happen as I received an sms on 10 July 2015 stating that I have exceeded my limit of R5250.00 <br> I contacted MTN call centre & was told that the La Lucia branch opened both my contracts when the upgrade was done - it was supposed to be reset to R0.00 <br> I was told to call the branch & they will credit the account<br> I managed to contact the branch & spoke to Ester on the 14.07.2015<br> Since then I have not received any feedback from the branch <br> I have tried to call the branch numerous times - NO ONE ANSWERS THE PHONE: ***<br> Hence the email sent to the MTN customer care 17.07.2015 & again 06.08.2015<br> I refuse to pay these fees as I have taken the bottom of the range contracts so as to curb this expense<br> & I did not give my permission to open accounts<br> My last statement is R9272.82 dd 10.07.2015<br> I had the same problem 2yrs ago & was forced to pay to avoid being listed on the Credit Bureau