KP
KAYLEEN P
1 reviews | Active since Jan 2014
09 Jun 2015, 10:42
ACCOUNT DISPUTE [#***7]
I SENT AN EMAIL LAST WEEK 2ND JUNE 2015, TO DISPUTE MY ACCOUNTS. I RECEIVED EMAIL BACK ON THE SAME DAY TO GIVE ME THE REF NO: [#***7]. AND THAT SOMEONE WILL BE CALLING ME OR EMAILING ME BACK WITH MY FEEDBACK. <br> <br> TILL TODAY NOTHING!!!! NO CALL NO EMAIL, I SENT A SENCOND REQUEST EMAIL TO FOLLOW UP ON THE 4TH JUNE 2015. STIL NO FEEDBACK. MTN LIKES TO JUST DEBIT YOUR MONEY BUT WHEN YOU QUERY THEM NO FEEDBACK CAN BE GIVEN!!! THIS IS ****! I WANT SOMEONE TO CALL ME OR TO EMAIL ME. <br> <br> MY NUMBER: *** OR *** (PLS CALL ME AFTER 16:30 IF YOU CALLING ON MY CELL PHONE NUMBER. <br> Kayleen
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MTN South Africa's replyOfficial
17 Jun 2015, 10:11Hello ABKG175,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the invoice dated the 2015-04-20 for cellphone number *** includes the insurance fee.
Kindly be advised that the matter has been escalated to the MTN Menlyn Store for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the invoice dated the 2015-04-20 for cellphone number *** includes the insurance fee.
Kindly be advised that the matter has been escalated to the MTN Menlyn Store for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 10:11
Official
Hello ABKG175,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the invoice dated the 2015-04-20 for cellphone number *** includes the insurance fee.
Kindly be advised that the matter has been escalated to the MTN Menlyn Store for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the invoice dated the 2015-04-20 for cellphone number *** includes the insurance fee.
Kindly be advised that the matter has been escalated to the MTN Menlyn Store for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,